Skip to main content

Interview: How going digital dramatically reduced our audit time, with Suzanne Crompton


Implementing a digital alternative to a complex, paper-based process needs time, expertise, and support. For Suzanne Crompton and the Occupational Therapy department at Hywel Dda University Health Board, they had just that: the specialist help of the NHS Wales Microsoft 365 Centre of Excellence team, who solve clinical and operational challenges for teams across NHS Wales by developing efficient digital solutions.

As of April 2022, the clinical document audit at Hywel Dda’s Occupational Therapy department is now completely online. Clinicians are automatically reminded about audits and can instantly submit their responses, and the central auditing team can easily record and track progress with a regularly updated data dashboard. As a result of these changes, the department was able to successfully reduce its auditing time from its average of 6 – 9 months to just 1.

In this video interview, Suzanne discusses how they approached the challenge, the impact it’s had on the team, and why other NHS Wales staff should consider collaborating with the Centre of Excellence to solve their own challenges: