For health board staff
Contact your organisation's service desk if you work in an NHS Wales health board.
For organisations supported by DHCW Service Desk
Contact the DHCW Service Desk for help if you work at a supported NHS Wales organisation. (Is my organisation supported by Service Desk?)
Service Desk open hours:
Make a New Service Request
Make a new service request to consume a product from the DHCW Service Portfolio or ask DHCW to consider creating a new product.
View our Freedom of Information (FOI) request page.
To make a general enquiry or to give us feedback about our services, you can:
Your experience of our services is important to us. If you are unhappy with our level of service, you can:
| Tell us about a concern |
DHCW regards a concern as an expression of worry or doubt over an issue considered to be important, and for which reassurance is sought DHCW aims to resolve concerns at the earliest opportunity. |
| Make a complaint |
DHCW regards a complaint to be any expression of dissatisfaction about:
DHCW aims to resolve informal complaints at the earliest opportunity. |
We will send you an acknowledgement of your concern or complaint within 2 working days. Read our handling concerns and complaints policy for more information.
We welcome contact in Welsh and English.