For health board staff
Contact your organisation's service desk if you work in an NHS Wales health board.
For organisations supported by DHCW Service Desk
Service Desk open hours:
Make a New Service Request
Make a new service request to consume a product from the DHCW Service Portfolio or ask DHCW to consider creating a new product.
To make a general enquiry or to give us feedback about our services, you can:
Your experience of our services is important to us. If you are unhappy with our level of service, you can:
|Tell us about a concern||
DHCW regards a concern as an expression of worry or doubt over an issue considered to be important, and for which reassurance is sought
DHCW aims to resolve concerns at the earliest opportunity.
|Make a complaint||
DHCW regards a complaint to be any expression of dissatisfaction about:
DHCW aims to resolve informal complaints at the earliest opportunity.
We will send you an acknowledgement of your concern or complaint within 2 working days. Read our handling concerns and complaints policy for more information.
We welcome contact in Welsh and English.