This accessibility statement applies to the Digital Health and Care Wales (DHCW) website: https://dhcw.nhs.wales.
This website is run by Digital Health and Care Wales (DHCW). We want as many people as possible to be able to use this website. For example, that means you should be able to:
We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
Updated November 2022
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact email@example.com in the first instance and we will pass your request onto the relevant team. We will consider your request and get back to you in 10 working days.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact: firstname.lastname@example.org
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Updated November 2022
Whilst we will prioritise patient information to ensure it is digitally accessible wherever possible, we know there are some sections of our website of a corporate nature, which are not currently accessible and have been produced since September 2018.
For these sections, we will identify where we know documents are non-compliant and provide contact details wherever possible. As documentation is renewed in the future, we will ensure digital accessibility is considered.
Currently, these sections are listed as below (and subject to change):
Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how users can access our services, patient information leaflets and forms published as Word documents. By June 2022 we plan to either fix these or replace them with accessible HTML pages or online forms.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example Board and Committee Papers, Health Board policies and procedure documentation or statutory documentation such as Annual Reports. However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.
We occasionally publish PDFs which contain ‘transcripts/scanned manuscripts or handwritten notes’ for example in FOI requests - these are outside of scope and will not be fixed.
We do not plan to add captions to live audio or video streams because live video is exempt from meeting the accessibility regulations. However, we will always aim to provide subtitled versions of pre-recorded videos produced.
This statement was reviewed in November 2022. It will be reviewed again in April 2023.
This website was last tested in August 2020. The test was carried out by the Digital Accessibility Centre in Bridgend.