New partnership to deliver the best digital prescribing solutions for NHS Wales

28 October 2022

An innovative partnership is announced between the Centre for Digital Public Services (CDPS) and Digital Health and Care Wales (DHCW) to focus on the delivery of new electronic prescribing that is safer, more effective and efficient, for patients and healthcare professionals across Wales.

The arrangement is a key element within DHCW’s Digital Medicines Transformation Portfolio, which will replace out-dated paper systems with digital prescribing and medicines administration across NHS Wales. 

The partnership will bring together expertise from both organisations to understand what matters to patients and healthcare professionals so the design and delivery of digital services meets their needs.

In the first phase of partnership working, research will take place to follow the ‘user journey’ as staff and patients make use of existing paper-based prescription and medicine services. 

Taking place between now and the end of the year it will examine the steps in current user journeys to identify opportunities for improvements to new digital solutions and services, based on user feedback and experience. This will ensure new services deliver the best outcomes and make the whole process easier, safer and more efficient for all.

Helen Thomas, CEO at DHCW, said: “Putting patients and healthcare professionals at the heart of our design is essential to delivering effective services that work for the people who use them.

“This partnership will be really beneficial as it will help us to understand the needs of patients and healthcare professionals and the feedback will be used to shape the design and delivery of digital prescribing services.

“Bringing our expertise together provides us with the forward thinking and insight needed to deliver the very best digital medicines solutions for the people of Wales.”