Skip to main content

Three stars shine for the NWIS Service Desk

The NWIS Service Desk is proud to announce that we have been awarded a "three-star" Service Desk Certification by the Service Desk Institute - an international organisation for help-desk professionals and those working in the IT service and support industry. 

The institute announced our Service Desk had achieved "Customer-Led" maturity level.

"Being 'Customer-Led' establishes that we operate with customers at the forefront of our service and meet industry-recognised measures," says Bryan Thomas, Senior Service Desk Specialist. "Receiving this accolade is a testament to our continued growth and dedication to providing the highest standard of customer-focused service."

The NWIS Service Desk services all of NHS Wales and acts as the single point of contact between local service desks and national support teams. It provides a focal point for reporting incidents and making service requests. It also is the only service desk in NHS Wales to have been certified by the Service Desk Institute.