Performance summary
Performance summary
Statement from chief executive officer
DHCW’s delivery is first and foremost our ability to enable NHS Wales to operate in a digital environment by making available where and when needed, the services that underpin health and care.
This requires round the clock management and maintenance of services, and a swift response to incidents as they arise. In addition to this, our ambitious plan is in place to keep pace with technological change, as well as delivering new and improved health and care services to our stakeholders in line with Welsh Government and NHS Wales priorities; we do this hand-in-hand with colleagues across NHS Wales to fit in with their plans and constraints.
We also have to deliver to our financial, statutory and other obligations, whilst balancing risk, and our performance across the year is a combination of all of these elements
During 2022-23 we have maintained a high level of service availability for our stakeholders, as well as flexing our plan to pick up new requirements in-year, for example we took on two key diagnostics programmes in early 2023.
We have continued to deliver on the key digital initiatives within our plan, whilst also working continually towards resolving the barriers that have prevented some initiatives from moving forward; these will continue to be progressed as laid out in our 2023-24 plan
We have been successful in winning several awards, which demonstrate the calibre of our staff and our position as system leader for digital within NHS Wales.
Performance approach
A strong operating model is an essential pre-requisite for delivering our vision and strategic objectives. This is underpinned with an effective Performance Management Framework, clear lines of responsibility and accountability at team and individual level.
DHCW’s operating model is set out in our Standing Orders and Standing Financial Instructions.
The Performance Management Framework outlines how performance is managed through a hierarchy of directorates, departments and groups, overseen by DHCW’s Management Board, and assured by the DHCW Board.
Performance is centered on three main areas:
- Plans which articulate requirements and expected outcomes.
- Resources - to deliver the plans and achieve the outcomes
- Outcomes of achieved plans, and how they relate to the development of the individual, team, department or organisationand Finish Group 5-year plan