Digital Health and Care Wales (DHCW) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to the Digital Health and Care Wales (DHCW) website.
This website is run by Digital Health and Care Wales (DHCW). We want as many people as possible to be able to use this website. For example, that means you should be able to:
We have also made the website text as simple as possible to understand.
AbilityNet has advice about making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below:
The content listed below is non-accessible for the following reasons:
1. When navigating the page with a keyboard, it's not possible to tab to, and interact, with the links on some pages because this particular content lazy loads after the tab has already gone past that section. You can only tab backwards to access it. This fails WCAG 2.2 success criterion WCAG 2.4.7 Focus Visible
We hope to have these issues fixed by the end of October 2025
We have prepared a disproportionate burden assessment to explain why we have PDFs published on our website that are not fully accessible, and how we plan to make improvements.
These PDFs are primarily technical or corporate, including:
Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how users can access our services, patient information leaflets and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example Board and Committee Papers, Health Board policies and procedure documentation or statutory documentation such as Annual Reports. However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.
We occasionally publish PDFs which contain ‘transcripts/scanned manuscripts or handwritten notes’ for example in FOI requests - these are outside of scope and will not be fixed.
We do not plan to add captions to live audio or video streams because live video is exempt from meeting the accessibility regulations. However, we will always aim to provide subtitled versions of pre-recorded videos produced.
This statement was first prepared in January 2019.
The statement was last reviewed in April 2025. It will be reviewed again in October 2025.
This website was last tested in April 2025. A sample of pages were tested by an internal team using a mixed method that included:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact: dhcw-enquiries@wales.nhs.uk. We will consider your request and get back to you in 10 working days.
If you cannot view the map on our 'Our Offices’ page, email us for directions: dhcw-enquiries@wales.nhs.uk.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email dhcw-enquiries@wales.nhs.uk.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).