Service Desk

The Digital Health and Care Wales (DHCW) Service Desk is a large IT service desk which provides support to many NHS Healthcare providers in Wales.

The DHCW Service Desk is the first point of contact for all IT related incidents and service requests for our supported customers.

If you are a health board user, please contact your Local IT Service Desk.

If you are a GP practice, please contact the Primary Care Service Desk: primarycare.servicedesk@wales.nhs.uk.

An incident is defined as anything that causes disruption to how a service usually operates. Examples of this would include computer hardware or software application not working correctly.

A service request is defined as a request for something to be provided. Examples of this would include a password reset, a new user account or request for some information.

Useful Links

About the DHCW Service Desk	Contact Us	SDI Certification

Need further information

For further information about the IT Services we provide, please get in touch and a member of the team will be happy to help.

Last updated: September 2021