Download the quick reference guide (PDF)
To use the NHS Wales App, patients must:
Two-factor authentication (2FA) is a security method that requires two different forms of identification to verify a user's identity before giving access to resources and data.
The App can be download from the App store and Google Play by searching for "NHS Wales App". The App is also available using a web browser at https://app.nhs.wales and https://ap.gig.cymru.
Patients who do have the required photo ID to verify themselves, such as a passport or driving licence, will need to use the Welsh Identity Verification Service (WIVS) through NHS login. Patients will need to have their identity verified by their practice. Once verified, they will receive an identity verification letter and can then complete the steps on NHS login. It will be live at all practices across Wales by the end of April 2025.
Find out more about NHS login and levels of verification
To sign in and use the App, patients must have an NHS login, a service managed by NHS England.
If patients are having problems with their NHS login, they’ll need to visit the NHS login Help Centre. The Help Centre has guidance and support for issues with NHS login. It also provides details of how to contact the NHS login support team.
If the issue is not related to NHS login, encourage patients to visit the NHS Wales App help and support pages. They can access Help and support pages by selecting the Help icon on any screen.
If they have a technical problem with the App or want to give feedback about the App in general, they can send feedback within the App using the feedback button at the bottom of the screen. They can also do this from the help pages.
If you have questions or need help with technical issues about the App, use the self-service Service Point portal.
For more information about minimum data sets to include with service desk queries, see App support for GP practices.
The NHS Wales App will show any appointments you have made available for online booking within the next 16 weeks. The number of bookings one patient can make can be limited by the GP system configuration.
The NHS Wales App will only show medicines that are due to be ordered in the next 28 days. The App does not currently support non-repeat prescription ordering. They can view a list of their acute, current repeat and expired repeat medicines within the My Health section, under Prescriptions.
Most practices have the summary care record (SCR) enabled for all patients as standard.
Patients can request access to their detailed coded record (DCR) through their GP practice. This needs to be approved or declined by the practice. It's the practice’s responsibility to check the information before releasing it to the patient. For more information about detailed coded records, see Practice Resources for Detailed Coded Medical Record (sharepoint.com)
For further considerations about detailed coded record and patient safeguarding, see Access to patient records and safeguarding - Digital Health and Care Wales
If a practice does not wish to make this service available, it’s advisable to communicate this through their practice website to help manage patient expectations.
This is known as Authorised access and will allow patients to use the App on behalf of another patient registered within the same practice. More details will be available soon.