There are two levels of verification available on NHS login:
- Medium level verification: The patient provides their NHS number, date of birth and the postcode of their home address as registered with their GP practice.
- High level verification: The patient must prove who they are with a valid photo ID and face scan or video.
Important to note:
- All patients over the age of 13 can create or use an existing medium level verification NHS login to sign into the App. At medium level verification, patients can use all general NHS Wales services available on the App, such as NHS 111 Wales and Organ and Blood donation.
- When any level of verified NHS login exists, this will be linked automatically to their online services account in the GP practice system.
- Patients with high level verification NHS login can access all general NHS Wales services plus all GP services that their practice makes available on the App, such as appointments, prescription ordering and health record access.
Find out more about NHS login rules of use
Whether a patient can access GP services on the App depends on a combination of factors as described in the following two tables.
Table 1: Patients aged 16 and over
1All patients can get medium level verification on NHS login. This allows them to use the NHS Wales features on the App except for GP practice services. For example, they can access NHS 111 Wales and Organ and Blood donation on the App.
| Existing MHOL account? |
Has NHS login high level verification? |
Has valid photo ID? |
Can patient use the App for GP practice services?1 |
|
Yes
|
Yes
|
Not applicable |
Yes |
|
Yes
|
No
|
Yes
|
Yes, if patient proves who they are with photo ID for NHS login high level verification |
|
Yes
|
No
|
No
|
No |
|
No
|
Yes
|
Not applicable |
Yes |
|
No
|
No
|
Yes
|
Yes, if patient proves who they are with photo ID for NHS login high level verification |
|
No
|
No
|
No
|
No |
Table 2: Patients aged under 16
2If patients in this age group have an NHS COVID Pass for international travel, they may have high level verification.
3All patients can get medium level verification on NHS login. This allows them to use the NHS Wales features on the App except for GP practice services. For example, they can access NHS 111 Wales and Organ and Blood donation on the App.
| Existing MHOL account? |
Has NHS login high level verification?2 |
Can patient use the App for GP practice services?3 |
|
Yes
|
Yes
|
Yes |
|
Yes
|
No
|
No |
|
No
|
Yes
|
Yes |
|
No
|
No
|
No |