Helping patients use the NHS Wales App

We've created several pages to help support the NHS Wales App which provides more detailed help and guidance for patients covering: 

• NHS login
• Welsh Identity Verification Service (WIVS)
• biometrics (finger, face or iris login)
• managing notification preferences
• appointments
• prescriptions
• managing and accessing their health records
• abbreviations commonly found in medical records
• how to get urgent medical care (NHS Wales 111 and 999 services)
• organ and blood donation

Reporting problems within the App 

If patients have a technical problem with the App, or want to give feedback, they can use the feedback button visible on each page of the App.   

If they cannot see the feedback button, they’ll need to switch on optional analytic cookies by: 

1. Going to More.  
2. Selecting Account and settings.  
3. Selecting Legal and cookies.  
4. Selecting Manage cookies. 
5. Allowing optional analytic cookies. 

Cookies are small files used to make websites faster to access and easier to use and provide greater functionality for users. Find out more about cookies. 

If they prefer not to allow cookies, they’ll need to report the problem using the feedback and reporting technical issues form

If the patient reports an issue using the “I have a problem with the NHS Wales App” route in the feedback form, they may receive an email response from the Service Desk.   

If patients are having problems with their NHS login account, they will need to visit the NHS login Help Centre.