Help for patients

We have detailed guidance for patients to help them use the App.

Here they will find guidance on:

NHS login
biometrics (finger, face or iris login)
managing notification preferences
appointments
prescriptions
managing and accessing their health records
abbreviations commonly found in medical records
how to get urgent medical care (NHS Wales 111 and 999 services)
organ and blood donation

If they have a technical problem with the App or want to give feedback about the App in general, they can send feedback within the App using the feedback button.

If patients are having problems with their NHS login account, they will need to visit the NHS login Help Centre.