If you have any questions or need help with technical issues about the App, contact the DHCW Service Desk by email or log a call through the Self-Service Portal.
To be completed by requestor (the GP practice)
| Background on issue | Provide background on the issue, such as patient(s) impacted, location, browser details |
| Impact | for example, what feature/service/patients are impacted |
| If issue is related to an issue between the NHS Wales App and clinical systems supplier, please state which one | EMIS/Vision |
| Clinical system checks performed (Y/N) | Have you checked the clinical system to rule out an issue with the patient record online service configuration or an issue with the practice configuration settings for online services? |
| Patient name | |
| Last 4 digits of NHS number | |
| GP ODS Code (W code) | |
| Date and time the patient experienced the issue | Not when they informed the GP of the issue |
If patients are happy to allow the App to use cookies and they have a technical problem with the App or want to give feedback about the App in general, they can send feedback within the App using the feedback button.
If they cannot see the feedback button, they’ll need to switch on optional analytic cookies by:
Cookies are small files used to make websites faster to access and easier to use and provide greater functionality for users. Find out more about cookies.
If they prefer not to allow cookies, they’ll need to report the problem using the online survey form.
If the patient reports an issue down the “I have a problem with the NHS Wales App” route in the feedback, they may receive a response via email from the patient facing desk.