If a patient is unable to connect to any features within the App, and has been through the process of verifying their identity in NHS Login, the Practice may need to check the following within the clinical system:
If this happens to any of your patients, log a service desk call and provide the minimum data set. DLM890 has now been deployed to all Cegedim sites to reduce this issue from happening.
If you have questions or need help with technical issues about the App, email the DHCW Service Desk, including ‘NHS Wales App’ in the email subject line and provide the minimum data set below.
To be completed by requestor (the GP practice)
Background on issue | Provide background on the issue, such as patient(s) impacted, location, browser details |
Impact | for example, what feature/service/patients are impacted |
If issue is related to an issue between the NHS Wales App and clinical systems supplier, please state which one | EMIS/Vision |
Clinical system checks performed (Y/N) | Have you checked the clinical system to rule out an issue with the patient record online service configuration or an issue with the practice configuration settings for online services? |
Patient name | |
Last 4 digits of NHS number | |
GP ODS Code (W code) | |
Date and time the patient experienced the issue | Not when they informed the GP of the issue |