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National and local service desks merged

In line with the move to a special health authority, we have merged our Primary Care and NWIS Local Service Desk teams. The new merged team will be known as the DHCW Service desk.

The Primary Care Service Desk email address and the NWIS Local Service Desk email address will continue to work, with all emails forwarded to the new DHCW account. The URL for our Self Service Portal is now https://dhcw-service-portal.wales.nhs.uk/.

Both the Primary Care Service Desk and NWIS Local Service Desk websites will be decommissioned by July 2021. The Self Service Portal will become the main site for support, news, updates and help guides.

 The main external telephone number to contact the DHCW Service Desk is now 0333 200 8048.