Skip to main content

Help with a service

We recognise the importance of ensuring that all IT Services are managed in an effective, efficient and professional manner. 

If you have any questions please go to our help with an IT service page on the NHS Wales intranet (staff access only)

Read more on service management or go to our service guide to find out more about what we support and develop in collaboration with other NHS Wales organisations.

For queries relating to local health board IT services - please complete health board feedback:

GPs and Pharmacists - Primary Care Service Desk

The Primary Care Service Desk is open from 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays. The telephone number for the Service Desk is 0333 200 8048.

Local service desk (NHS Wales staff access only) which covers the following organisations:

  • Digital Health and Care Wales
  • NHS Wales Shared Services Partnership
  • Public Health Wales
  • Community Health Councils
  • Velindre HQ
  • Velindre Cancer Centre