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National & Local Service Desks


If you are in health board and experience issues using our systems and/or services, please contact your local IT service desk.

GP practices can contact the Primary Care Service Desk:

The Digital Health and Care Wales (DHCW) Service Desk provides IT support for a number of healthcare providers across Wales.

These include;

  • NHS Wales Informatics Service
  • NHS Wales Shared Services Partnership
  • Health Education Improvement Wales
  • All Wales GP Practices
  • All Wales Community Pharmacies
  • Public Health Wales
  • Velindre NHS Trust
  • All Wales HM Prisons (Healthcare)
  • Community Health Councils
  • National Imaging Academy Wales
  • NHS Wales Local Health Board Service Desks

Please contact our service desk if you are a supported customer, as identified above.